If there’s one thing I learned from three years of being a tech support rep, it’s that technology tears down our virtues, starting from patience. It was meant for us to enjoy life, but it gave us reasons to complain and keep asking for more. Back then, the phones were rotary, and everyone had to [...]
Many of my fellow TSRs have asked me what is my religion, and I automatically answer that the correct term would be ‘faith’. Thus when they rephrase their question to “What is my faith”, I simply answer that I am ecumenical. This would often get them upset or curious, and I would be barraged by [...]
Last year has been a hell of a ride for me. It was my first year to start working as a technical support representative. There were times of bliss, pain, laughs and tears. I made a lot of mistakes, being a total newbie. I found some new friends during the first few weeks of training, [...]
Tech supports work for different industries. In every industry, there is a distinct environment, from the department structures to the people composing the different departments. There is also a varied set of technical issues to deal with depending on the industry you’re working with and the users. Bud amidst all these differences, tech supports share [...]
A material that can become soft and malleable in a matter of seconds through electric signals? Sounds like Bruce Wayne’s Batsuit. And yet it now exists, believe it or not. Jörg Weißmüller is a materials scientist from Hamburg, Germany. He carried out research throughout his work as a scientist at the Technical University of Hamburg [...]
One of the greatest advantages of the modern tablet device is the degree of independence it grants. These devices give users an unprecedented amount of power at their fingertips, without the worry of having to ever plug into a PC if the user chooses not to. The Samsung GS2 and its ilk are starting to [...]
